In the decentralization era, local governments are required to deliver innovation breakthroughs in delivering good governance to serve and improve the welfare of their people. Banda Aceh City is one of the areas committed to pave the way to good governance through the e-Kinerja program, namely an internet-based human resource management system that enables the tracking of staff activities and productivity almost in real time.
The first step taken by Banda Aceh City Government to implement e-Kinerja is developing regulations related to the use of information technology to support the government’s work. These regulations are developed to ensure that ¬e-Kinerja agenda is officially included into the local development policy framework.
The operational basis of e-Kinerja in Banda Aceh is the use of digital network infrastructure with a free and open source software. The hardware used to support e-Kinerja is controlled by a data center that will serve as a center for database and server service for Banda Aceh City.
Through simultaneously connected network mentioned above, government leaders and heads of offices can conduct job and workload analysis for their staff. Bureaucratic staff can also report their daily activities in a web-based application, and to their direct supervisor, so that said supervisor can give their immediate approval. Then, an independent assessment unit verifies both the input and approval. This fast and efficient process cuts the long bureaucratic line, making the government deliver its duties and public service provision faster.
As a result, since 2000, Banda Aceh City has received a number of awards in good governance. For example between 2009-2015, it was granted multiple awards in public service thanks to e-Kinerja, including the highest recognition for cleanliness, traffic management, clean air, residential development, access to technology and information, good governance, and urban management. It has also been given an unqualified audit opinion for seven times in a row since 2008. Until the end of 2014, 38 organizations have adopted e-Kinerja.
“One of the important lessons learned from the Banda Aceh e-Kinerja case study is the willingness of the leader in ushering a change in governance towards a better direction, and gaining the support from all of their local staff. Any change will run into challenges. That is why the support from all stakeholders is crucial. The interesting process is the society involvement too,” said the Executive Director of Transformasi, Juni Thamrin Ph.D.
The aforementioned case study entitled “Banda Aceh e-Kinerja: Reforming Bureaucracy through Improving the Management of State Apparatus” was jointly developed by the Center for Public Policy Transformation (Transformasi) and Lee Kwan Yew School of Public Policy, supported by Rajawali Foundation.
“Transformasi upholds the vision to achieve a better policy making in Indonesia, and together with Rajawali Foundation, will continue to promote lessons learned, best practices, and capacity development in relation with policy making among stakeholders,” added The Program Senior Manager of Rajawali Foundation, Anugraha Dezmercoledi.
There are several other study cases to be launched by Transformasi for different local governments. In the near future, Transformasi is planning to publish the case study entitled “Pekalongan City Puskesmas: Reforming Primary Healthcare Management”. Each case study will be disseminated, discussed, and used as material for various scientific activities, such as training and seminar, directed to build the capacity of local leaders.
About the Center for Public Policy Transformation
The establishment of The Center for Public Policy Transformation in Indonesia (Transformasi) in 2014 was driven by the vision to “Achieve a better policy making in Indonesia”. Therefore, Transformasi is strongly committed to deliver its missions to promote high quality, collaborative studies that engage government, the public and domestic and international partners, strengthen active knowledge networks between national and local policy makers, scholars and communities to promote evidence-based policy making, promote lessons-learned, best practices and capacity building on policy making among stakeholders, and strengthen the capacity of policy makers to develop an effective policy communication strategy.
Transformasi works with think tank groups to conduct policy research and case study analysis, and facilitate policy forum involving mayors and district heads in order to identify the best possible recommendations for policy makers.
Transformasi is committed to building awareness of policy makers, particularly at the local level, recognizing the importance of good information to address critical issues, deepening their understanding of existing problems and using such evidence to explore alternative policy options for an improved decision making.
- Case Study Aceh EN (118 hits)